This Shipping & Delivery Policy applies to all orders placed on our online jewellery website. By placing an order, you agree to the terms outlined below.
1. Secure Packaging
- All jewellery orders are shipped in tamper-proof, secure packaging to ensure safety during transit.
- Packaging is designed to protect the product from damage, theft, or external tampering.
- Any tampering or damage must be reported immediately at the time of delivery.
2. Shipping Coverage & Mode
- Orders are shipped through authorized and insured courier partners.
- Insurance coverage, where applicable, is limited to transit risks only.
- Once the package is handed over to the courier, delivery is governed by the courier partner’s operational policies.
3. Delivery Timelines
- Delivery timelines depend on:
- Product availability
- Order type (ready stock or made-to-order)
- Location and logistics constraints
- Product availability
- Timelines shared are estimated and not guaranteed.
- The company is not responsible for delays caused by courier partners, weather conditions, strikes, government restrictions, or unforeseen circumstances.
4. Address Accuracy
- Customers are responsible for providing accurate and complete shipping details.
- The company is not liable for delays, losses, or non-delivery resulting from incorrect or incomplete address information.
- Re-shipping due to address errors may incur additional charges.
5. ID Verification at Delivery
- Valid government-issued photo ID verification is mandatory at the time of delivery.
- The name on the ID must match the name provided in the order details.
- Delivery may be refused by the courier if ID verification is not successful.
- In such cases, re-delivery or cancellation (if permitted) may involve additional charges.
6. Delivery Acceptance & Risk Transfer
- Ownership and risk of the product transfer to the customer upon successful delivery.
- Any claims regarding damage, shortage, or tampering must be raised before accepting the package.
- Claims made after delivery acceptance may not be entertained.
7. Failed Delivery Attempts
- If delivery fails due to:
- Customer unavailability
- Refusal to accept delivery
- Failure to provide valid ID
the order may be returned to origin.
- Customer unavailability
- Re-delivery or refund, if approved, will be subject to deduction of shipping, handling, and administrative costs.
8. International Shipping (If Applicable)
- International deliveries, where offered, are subject to customs clearance, duties, and taxes, which are the customer’s responsibility.
- Delivery timelines for international orders may vary significantly due to customs procedures.
(If you are not doing international shipping yet, keep this clause—it avoids future policy gaps.)
9. Limitation of Liability
- The company shall not be liable for:
- Courier delays beyond its control
- Indirect or consequential losses
- Delivery delays caused by force majeure events
- Courier delays beyond its control
- Liability, if any, is limited to the invoice value of the product.
10. Policy Updates
The company reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. The updated policy will be effective immediately upon publication on the website.